More options for reactivation window

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Steve Quintana

Currently, it is set to two weeks, however in some cases the office would like an automated follow-up as soon as the next day if the patient does not have a future appointment scheduled

27-02-2025 -

Activity Newest / Oldest

Scott Sneller

That would be GREAT!!!! If we could give them a Cancelled/Missed tag and have them be texted for even three days after after their appointment, that would catch a lot of people who would have ordinarily dropped off of care if not reminded to do so. Waiting two weeks would be 5 times harder to reschedule them! Thanks!

Pete Iversen

Two weeks is too long. Reactivation campaign needs to activate within a day or two if they haven't rescheduled. Should deactivate when they schedule an appointment.

Garrett Dibene

Offices would also like to include the following:
Trigger Based on Cancellation: Ability to trigger Reactivation campaign specifically when a patient's appointment status is updated to "Cancelled".

Customizable Lead Time: Option to initiate the first campaign step as soon as 24 hours after the cancellation occurs.

Reschedule Filter: Aloha should verify if the patient has a future appointment on the books; the campaign should only trigger if the patient has not already rescheduled.

Multi-Step Follow-Up: Similar to standard Reactivation Campaigns, this feature should support multiple sequential follow-up steps (e.g., text messages) at customizable intervals.

Automatic Suppression: An "Auto-Stop" functionality that immediately removes the patient from the campaign and stops all future steps once a new appointment is detected in the system.

Targeted Outreach: This allows offices to capture "lost" patients immediately while the appointment is still top-of-mind, rather than waiting for traditional 2weeks/30/60/90-day reactivation windows.